Intelligent Intercepts
Recipient Intelligence–Driven Scam Prevention for Digital Payments
Intelligent Intercepts / IIAAS 2.0 is an initiative to reduce scam losses and improve digital payment outcomes by inserting a standalone “intercept-and-enrich” capability into the moment of payment—so customers (and Chase) get timely, relevant recipient/payment risk context and clear next steps.
The work is grounded in direct research with scam victims and co-design with Chase customers, which surfaced consistent needs: earlier scam education in the journey, strong expectations for risk notifications, optional “extra security” steps (including the ability to provide proof/evidence), and clearer support pathways when something feels off.
CONFIDENTIAL
This work is under NDA. If you’re hiring, the password is in my application.
This is a high-level overview. In interviews and presentations I go deeper on strategy, process, and my direct contribution. Please get in touch if you’d like to see it.